Frequently Asked Questions for E-Invoice

Frequently Asked Questions for E-Invoice

1. Why is the Peppol E-Invoice service button missing when I log in to ABSS Connect?

Answer: Peppol E-Invoice is now rebranded as , by Infocomm Media Development Authority (IMDA). You may proceed to click on the InvoiceNow button and register for E-Invoicing services.

2. I am an existing E-Invoice user. When attempting to send an E-Invoice, Why do I get an error message, “Unable to sync. This feature is only available for Premium Covers users”?

   

Answer: Effective from 17 Oct 2020, only Premium Cover users can send and receive E-Invoice for free. If you are an Upgrade Cover user, you may contact our customer service at [phone] to upgrade to the Premium Cover plan.  

3. I am an existing Premium Cover, E-Invoice user. When attempting to send an E-Invoice, Why do I get an error message, “Unable to send E-Invoice. Please contact ABSS Customer Service”?

Answer:ABSS has switched E-Invoice provider, making E-Invoicing now FREE for Premium Cover users. Here are the 2 steps to enjoy this promo.

Step 1: Offboard from Pagero (the previous access point provider). Click here to suspend the Pagero service and cancel the agreement (MSA). You may also call Pagero at [phone] or email them at [e-mail].

Step 2: Provide ABSS your consent to register a NEW Peppol ID for your UEN (to access E-Invoicing). Click here to provide consent, or contact our customer service at [phone].

4. I have provided my consent to register a new Peppol ID to access E-Invoicing. What shall I do when I still get the error message, “Unable to send E-Invoice. Please contact ABSS Customer Service”?

Answer: Thank you for providing your consent to register a new Peppol ID. We will process your request from 4 Nov 2020 to 15 Nov 2020. During this period, you will not be able to send E-Invoices or sync e-Bill. Upon successful registration for a new Peppol ID, you will receive an email notification and may proceed to send/receive E-Invoices.

5. This is my first attempt to register for InvoiceNow. While attempting to register, what should I do when I get a message, “Pending UEN verification”?

           

Answer: This happens when If the UEN number is not listed in the Singapore UEN portal. Kindly contact our Customer Service/ Technical Support at 6505 6582 (603 79890599) for further assistants.

Notes: To use the InvoiceNow feature, please ensure you are on the latest version, ABSS Premier v23.7/ Accounting v28.7.

6. Why do I get the error message, “Receiving Company is not found in the Peppol Network.” when I sync my e-Bill?

       

Answer: For a start, please ensure that you are on the latest version, ABSS Premier v23.7/ Accounting v28.7. To send an E-Invoice, please key in the UEN number in the supplier Peppol ID field. Make sure that you key in your supplier Peppol ID in full format. For example:

Peppol ID in full format as example below:

                                0195:sguenxxxxxxxxC

You may search and copy your supplier Peppol ID from here.

7. How do I check or verify if my supplier or customers are registered in PEPPOL network?

Answer: You may search here in Global Peppol Directory, by entering their name or UEN or PEPPOL ID.

Alternatively, if the name or UEN is not found from the above Global Peppol Directory link, Singapore businesses can also be searched from the SG Peppol Directory link: https://www.peppoldirectory.sg/ 

Note : The updates might take a while for both directories to sync the information, but it will not impact the functionality. As long the company name registered is found in the directories, the sending/receiving of invoices can be started 

8. What are the pre-requisite settings to sync the Item layout e-Bill from a supplier?

Answer: Similar to Service Invoice layout, you required to set up the below before you can sync:

a) E-Bill tax type mapping – ensure all tax code are mapped to the necessary tax type for import billing.

b) Purchase Layout – if you are importing Item layout invoice, please ensure “Item” is selected as default purchase layout.

c) Supplier card mapping – ensure the supplier Expenses Account under Buying Details tab is assigned to the correct account code.

d) Map Item List – ensure individual supplier item of the incoming bill is mapped to the right inventory item in this list before you can sync e-Bill from your supplier. This is one time setting.

     9. Why is the “Send” button missing even when enabled for edit Service or Item layout Bill transaction           window?

Answer: Please ensure that your customer UEN number and Peppol ID are entered into the card information. You can then click the “Send” button.

10. I am not a GST registered user. Can I still send a Service or E-Invoice?

Answer: Yes, in ABSS Premier v23.7/ Accounting v28.7, you can send a non-GST E-Invoice by choosing the “N-T” tax type in the invoice detail line. However, please ensure there is no combination of the GST tax type in the detail invoice lines.

11. How should I do if the sync e-Bill status shows “ERROR”?

Answer: When there is an error during the sync e-Bill validation, the system will log the respective error under ABSSEBILLLOG.txt in the in the same location as a data file. It is recommended for users to refer the error message and make the necessary adjustment before resyncing the bill.

Error Message	Error Explanation
Error -1: Supplier Peppol ID not found.	This error is due to unmatched supplier Peppol ID.
Error -2: Transaction currency code not found	Incoming bill contains currency code that is not supported by Singapore Peppol network.
Error -3: Supplier card not found	Incoming bill contains matched Peppol ID but with different currency code.
Error -4: Transaction already imported.	Incoming bill has been sync before or already exist in the system.
Error -5: Purchase order number cannot be empty	Incoming bill contains empty reference number.
Error -6: E-Invoice tax code not mapped.	User have not set up the e-Bill Tax Type Mapping.
Error -7: E-Invoice bill quantity is invalid	Incoming bill contains unit quantity greater than 1, and likely that Item layout is required to ensure successful import.
Error -8: Invalid Supplier Item Mapping	This indicate Map Item List has not setup correctly in the Supplier Card.