Frequently Asked Question (FAQ)

1. What is ABSS Connect?

A first-of-its-kind service platform introduced to complement ABSS Desktop software by providing connectivity to other approved third-party cloud platforms. It helps SMEs to save time by 50% and simplify accounting processes by removing repetitive manual entries on multiple platforms.

2. What happens to my data after upgrading?

The location of the upgraded file is located within the new version program folder. You will be able to see a new function within the Company Information, which is the Connect function.

3. Why I'm unable to click on the Connect button?

The Connect button will only be clickable if your data file has been activated and hasn't yet sign up for bank feeds service.

4. What is the New User box in the Sign Up / Login window?

For new user who has not sign up previously, please tick ‘New Sign Up’ check box, and fill up email address and password to proceed.

For existing user who has signed up previously, you are not required to tick ‘New Sign Up’, please click Login with the registered email address and password to proceed.

5. How does the mapping work for Bank Feeds?

You will need to select your DBS bank account in ABSS accounting software to map for Bank Feed services.

Navigate to Command Centre > Accounts > Accounts List, open the Bank Account that you wish to map for Bank Feeds then proceed to Banking tab.

6. Is my data on ABSS Connect secured?

Your data stored on ABSS Connect is secured with approved banking encryption standards and data transferred to ABSS Desktop software using HTTPS with mutual authentication via SSL certificate.

7. Why I’m unable to connect to my DBS bank account with an error message “No Authorization”?

There are 3 type of DBS IDEAL user authentication accounts:

• Enquiry
• Transaction Maker
• Transaction Authoriser

You are required to have a Transaction Authoriser user authentication account in DBS IDEAL portal to connect.

An admin user in DBS IDEAL portal can self service to provide Transaction Authoriser to their respective users or contact DBS BizCare directly to request for the changes.

Please click here for the DBS Corporate Account And Services Application Form sample.

8. How do I cancel a DBS FAST Payment request?

• If payment request triggered in ABSS accounting software but not approved in DBS IDEAL.
  You can proceed to cancel the payment request directly from ABSS accounting software.
• If payment request triggered in ABSS accounting software and also approved in DBS IDEAL.
  You are required to reverse the payment in ABSS accounting software then request refund from Supplier.
  

9. Does ABSS accounting software support multi-tier authorisation for payment?

ABSS accounting software only facilitates user to submit the payment request but multi-tier payment approval authorisation is still applicable in DBS IDEAL portal.

10. Once I've connected my DBS bank account, will DBS bank have access to my transactional data in ABSS accounting software?

No. DBS bank does not have the access to your accounting data as DBS bank will only process the payment request sent via ABSS Connect and update the payment status.

11. I've connected my DBS account on 5th June 2019. What happens to my previous data? Is it auto sync?
DBS account only can sync the data, which starts from 1 day before your connection date.
Example: If you connect 5th June 2019 you will only be able to retrieve data from 4th June 2019 onwards once synced.

12. How long of a period can I select for a date range? Is there a limit as to how long ABSS connect store the information?
Once you connected with DBS, the data will keep up to 6 years.
Example: If you connect on 1st June 2019, the data will keep until 31st May 2025.

13. What happens If the user completes provisioning before 8pm on Transaction Day.

All transaction on T-day up to the time of provisioning will be reflected in bank feeds of the subsequent day.

14. What happens If the user completes provisioning after 8pm on Transaction Day.

No transaction will be included in the bank feed of the following day. Since Bank feed will only be available T-1, if a user provision on 24th July (Wednesday), after 8 pm, it is considered as provisioning effective 25th July (Thursday). Hence bank feed will only be available within ABSS Connect on 26th July (Friday).