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Why when process form IR21 e-submission, suppose user can see CorpPass login page but now only can see SingPass login page?
This is due to the latest change of authentication flow made by CorpPass (https://www.corppass.gov.sg/) effective from 11 April 2021, whereby CorpPass user will use their Singpass credentials instead to log in, select the UEN that they are authorised for, and then provide consent to the software before being able to submit. Please take note that they need to make sure that their Singpass ID is already registered and active.
You can reach out to the following support contacts for further clarifications.
Email: support@corppass.gov.sg Helpdesk: +65 6643 0577
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