Troubleshoot errors in sending LHDN E-Invoice

This guide aims to assist you in navigating and resolving issues when sending e-invoices to your clients.

Common Errors and Solutions

Users frequently encounter issues when sending e-invoices due to the following errors:

1. Incorrect Settings or Missing Mandatory Information of the Sender: Ensure all required sender information is correctly set.
2. Invalid or Missing Recipient Information: Verify that all recipient details are accurate and complete.
3. Incorrect Use of Tax Type or Missing Dependency Information: Check that the appropriate tax types are used and all dependent information is provided.

Steps to Check Before Sending E-Invoice

To prevent these common issues, follow the steps below:

LHDN MyInvois Portal

1. Intermediary Addition:
- Ensure that we are added as an intermediary in the MyInvois Portal before sending an e-invoice. Click here for more details.

Important Note: Ensure Intermediary setting is granted with full access rights as below, switch the toggle for Submit, Cancel, Request Rejection and View to the right.

 If permission is not fully granted, you might get the below error message upon sending the e-invoice.

 

2. Client Secret Validity:
- Verify that the client secret of our product under the ERP setting is not expired. If it is, right-click the item and select Refresh Token.

ABSS Connect Portal

1. BRN Number Verification:
- Ensure the BRN number under ABSS Connect > Company Profile is valid and follows the latest format provided by LHDN.
2. LHDN E-Invoice Cloud Service Registration:
- Confirm that you have enabled and registered the LHDN E-Invoice cloud service with the correct TIN number, address, and email, matching the information saved in your company data file.

ABSS Accounting / Premier Connect Software

1. Sender Information Validation:
- Ensure the Sender TIN number and BRN number in Setup > Company Information are valid.
- Double-check your registered information with LHDN and SSM.
2. Tax Information:
- Ensure you have entered Service Tax or Sales Tax, or both, if applicable to your business.
- Verify that the TIN number, BRN number, Tax ID number (if applicable), phone number, and address of your recipient (invoice) / sender (self-billed invoice) card information are available and valid.
3. Tax Code Matching:
-  Ensure the tax code selected matches the tax type. For example, LHDN system will reject transactions with tax-exempt tax types sent with tax amounts.

By following the above steps, you can minimize errors and ensure smooth processing of your e-invoices.